Your advantage when booking with us
Protect your money against fraud and insolvency
Booking a Polar Cruise is a big undertaking - both timewise, and financially. When making a booking, be sure that your contractual partner is ensured against insolvency, and that your money is in good hands.
Secured Payment Certificate with every booking
As a German operator, we adhere to the strictest policies and all our customer bookings are fully protected against insolvency, both under EU and German law. This means: Even in the unlikely case that we should go bankrupt, your money will still be safe and ensured - at no extra cost.
After having received your deposit payment, you will receive an invoice, a packing list, further information for arrival, departure, as well as a detailed tour confirmation, and your Secured Payment Certificate ("Sicherungsschein"). This legal document is an insurance document for charter holidays pursuant to § 651 k of the German Civil Code. The insurance company issuing the certificate on behalf of Ventura TRAVEL ensures the person making the booking and all fellow-travellers that as a result of insolvency or opening of insolvency proceedings against Ventura TRAVEL assets, the following shall be reimbursed by the insurance company:
- The travelling price paid to the extent that the travel services do not take place
- Necessary expenditure incurred by the traveller for the return journey
Our Insurance: R+V Insurances
The Secured Payment Certificate (Sicherungsschein) we provide you with is issued by one of Germany’s largest insurance companies. For any further inquiries, you can also contact our insurer directly:
R+V Allgemeine Versicherungs AG. Address: Raiffeisenplatz 1, D-65189 Wiesbaden, Germany. Telephone: +49 611 533 5859, Fax: +49 611 533 4500
References that make us proud
Based on more than 25,000 customer feedbacks of our mother brand, ventura TRAVEL.
TourCert - Sustainability Certification
As a sustainable tour operator we are certified by TourCert.
Adventure Travel Trade Association
We are part of the world's leading adventure travel professionals.