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Financial Protection

Your advantage when booking with us

Protect your money against fraud and insolvency

Booking a Polar Cruise is a big undertaking - both timewise, and financially. When making a booking, be sure that your contractual partner is ensured against insolvency, and that your money is in good hands.

Secured Payment Certificate with every booking

Sicherungsschein Secured Payment Certificate

As a German operator, we adhere to the strictest policies and all our customer bookings are fully protected against insolvency, both under EU and German law. This means: Even in the unlikely case that we should go bankrupt, your money will still be safe and ensured - at no extra cost.

After having received your deposit payment, you will receive an invoice, a packing list, further information for arrival, departure, as well as a detailed tour confirmation, and your Secured Payment Certificate ("Sicherungsschein"). This legal document is an insurance document for charter holidays pursuant to § 651 k of the German Civil Code. The insurance company issuing the certificate on behalf of Ventura TRAVEL ensures the person making the booking and all fellow-travellers that as a result of insolvency or opening of insolvency proceedings against Ventura TRAVEL assets, the following shall be reimbursed by the insurance company:

  1. The travelling price paid to the extent that the travel services do not take place
  2. Necessary expenditure incurred by the traveller for the return journey

Our Insurance: R+V Insurances

R+V Versicherungen

The Secured Payment Certificate (Sicherungsschein) we provide you with is issued by one of Germany’s largest insurance companies. For any further inquiries, you can also contact our insurer directly:

R+V Allgemeine Versicherungs AG. Address: Raiffeisenplatz 1, D-65189 Wiesbaden, Germany. Telephone: +49 611 533 5859, Fax: +49 611 533 4500

References that make us proud

rating 4.7-3

Customer Satisfaction

Based on more than 25,000 customer feedbacks of our mother brand, ventura TRAVEL.

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TourCert - Sustainability Certification

As a sustainable tour operator we are certified by TourCert.

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Adventure Travel Trade Association

We are part of the world's leading adventure travel professionals.


2022 Polartours, a Ventura TRAVEL GmbH brand

All rights reserved

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