What is the booking process for a Polartours cruise?
One of our clients' most frequently asked questions
What is the booking process for a Polartours Cruise?
We love to help people find their dream vacation to the Arctic and Antarctic. Whether you give us a call, contact us via email, or use our website inquiry form, one of our Polar travel experts will be more than happy to answer any questions, recommend ships and itineraries, and walk you through the whole process!
Step 1: Find your perfect trip. If you have already started looking for Polar Cruises, you will have quickly noticed that the sheer amount of options can be quite overwhelming. To help you navigate the countless departures and itineraries that our fleet offers, we have put together a great filter page for Antarctic and Arctic Expedition Cruises. Use this page to filter all trips by price, date, ship category, and even destinations you wish to visit. We update all dates, prices, and availabilities daily, and are proud to host what is doubtlessly the world's most complete collection of information.
Step 2: Found something you love? We'll hold your spaces, free of charge! If you find a cruise you like, you can either inquire directly with us or make an unbinding booking online. We will then reach out to the shipowners to put a hold on your spaces for a limited time, free of charge. Once we have confirmed your block with the ship, we will send you a written confirmation of your reservation and include full payment details in an invoice. Typically, we are able to hold unpaid reservations for up to 1 week*. This gives us time to clarify all your remaining questions, and also ensures that no other passengers can book your spaces, while we continue our conversation.
Step 3: Confirm your booking. In order to confirm your booking, we ask for a deposit payment. You can pay via bank transfer or credit card. Keep in mind, that we can only hold your spaces for a limited amount of time. If we don't receive your payment after this time, we can no longer guarantee that the places will be available or that the price won't increase. To prevent disappointment, we will automatically cancel your reservation if we don't receive your deposit by the due date stated on your booking reservation.
Step 4: Booking confirmation & Payment. As soon as we have received your deposit and a completed passenger information form, we will be pleased to send your booking confirmation and updated invoice, along with your trip itinerary, important information, and other great tips for your cruise.
Step 5: Final payment. In your initial invoice, we will define a final payment date by when you need to pay us the remaining amount of your trip. Once we have received your final payment we'll send you your cruise documents and voucher. As your trip approaches, we make sure to pass along all necessary information, so you feel super prepared and stress-free.
*For last-minute bookings, we might not be able to hold your spaces for so long. We will also require the full payment of your cruise upon booking.
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